You can delete your Freightly account at any time, from inside the app or by asking us.
If you no longer have the app installed, email info@freightly.us from the address on your Freightly account with the subject "Delete my account". We will confirm the request by replying to that address and delete the account within 7 days.
Deleting your account does not cancel a subscription, because subscriptions are billed by Apple or Google, not by us. Cancel it before you delete:
Purchased extra searches cannot be transferred or refunded once the account is gone.
When your account is deleted we erase your name, email address, company, password and Apple or Google sign-in links, the nicknames, references and free-time figures on your shipments, your alert history, and every device registered for notifications. If you signed in with Apple, we tell Apple to revoke the sign-in.
Shipment numbers and records of purchases made through Apple or Google are kept, with nothing linking them to you, for as long as accounting and tax law requires. We need them to reconcile what our tracking provider and the stores bill us for. A shipment number on its own does not identify you.
Deletion cannot be undone. If you create a new account later, it starts from nothing.
Last updated 16 October 2026.