Privacy policy
Last updated 11 September 2026
Freightly ("Freightly", "we", "us") provides a mobile application that lets you track ocean containers and air cargo. This policy explains what information we collect when you use the Freightly app and website, how we use it, and the choices you have. Contact us at any time at info@freightly.us.
Information we collect
Information you give us
- Account details. Your name and email address when you create an account with email and password, or with Sign in with Apple or Google Sign-In. If you use Sign in with Apple, you can hide your email address and we receive a relay address instead.
- Shipment references. The container numbers, bills of lading, booking numbers and air waybill numbers you enter or scan, together with the tracking data returned for them.
- Messages. Anything you send us by email or through the support page.
Information collected automatically
- Device and app data. Device model, operating system version, app version, language, time zone, and a push notification token if you allow notifications.
- Usage and diagnostics. Which screens you use, crash reports and error logs, so we can keep the app working.
- Camera images. When you scan a document, the image is processed on your device to read the reference number. The image itself is not uploaded or stored by Freightly.
Purchases
Subscriptions are sold and billed by Apple through the App Store or by Google through Google Play. We never see or store your card details. We receive a purchase record (product, dates and status) so that we can activate your plan and count your searches.
How we use information
- To find and display tracking data for the shipments you add, and to send you notifications about them.
- To create and secure your account, apply your subscription and count your searches.
- To answer your questions and provide support.
- To understand how the app is used, fix problems and improve it.
- To send service messages about your account or plan. We do not send marketing email without your consent, and you can opt out at any time.
Who we share information with
We share information only with service providers that help us run Freightly, and only for the purposes above:
- Tracking data providers and carriers. Your shipment references are sent to our freight-data provider, which obtains status and location data from container lines and airlines.
- Maps. Google Maps displays routes and positions in the app.
- Notifications and email. Firebase Cloud Messaging for push notifications and an email delivery service for email notifications.
- Subscription management. Apple, Google and a subscription-management service that validates purchases.
- Hosting and diagnostics. Cloud hosting for our servers and crash-reporting tools.
We may also disclose information when required by law, to protect the rights and safety of Freightly and its users, or as part of a merger or acquisition. We do not sell your personal information.
How long we keep information
We keep your account and shipment data for as long as your account is active. When you delete your account, your personal information and shipment list are deleted within 30 days, except for records we must keep for legal, accounting or security reasons. Anonymous usage statistics may be kept longer.
Your choices and rights
- Notifications. Change channels and event types in Settings, or turn push notifications off in your device settings.
- Access and correction. View and edit your profile in the app, or email us for a copy of your information.
- Deletion. Delete your account from Settings in the app, or follow the steps on our account deletion page.
- Regional rights. Depending on where you live, you may have additional rights such as portability or objection. Email us and we will help.
Security
All traffic between the app and our servers is encrypted. Passwords are stored only as salted hashes. Access to production systems is limited to staff who need it. No system is perfectly secure, so please use a strong, unique password and keep your device updated.
Children
Freightly is intended for business use and is not directed at children under 16. We do not knowingly collect personal information from children.
International transfers
Our servers are located in the United States. If you use Freightly from elsewhere, your information is transferred to and processed in the United States.
Changes to this policy
We will post any changes on this page and update the date at the top. For significant changes we will also notify you in the app.
Contact
Freightly, info@freightly.us