Terms of service
Last updated 11 September 2026
These terms govern your use of the Freightly mobile application and website (the "Service"), operated by Freightly ("we", "us"). By creating an account or using the Service you agree to these terms and to our privacy policy.
1. The Service
Freightly lets you follow ocean containers and air cargo by entering carrier references such as container numbers, bills of lading, booking numbers and air waybill numbers. Tracking information comes from container lines, airlines and freight-data providers. We display it as received and cannot guarantee its accuracy, completeness or timeliness.
2. Your account
- You must be at least 16 years old and provide accurate information.
- You are responsible for keeping your login details safe and for all activity under your account.
- One person per account. You may not share, sell or transfer your account.
3. Searches and subscriptions
- Searches. Adding one shipment uses one search. A shipment, once added, is followed until delivery at no further cost. Opening a shipment already in your list does not use a search.
- Free search. New accounts receive one free search. It requires no subscription or payment method.
- Plans. Paid plans include a fixed number of searches per billing month. Unused searches expire at the end of the billing month and do not carry over.
- Invalid references. A reference that fails validation is never charged. If a valid reference is accepted but the carrier never provides any tracking data for it, the search is returned to your balance.
- Billing. Subscriptions are purchased through the Apple App Store or Google Play and are governed by their terms. They renew automatically each month until cancelled in your store account. Refunds are handled by Apple or Google according to their policies.
- Plan changes. Upgrades take effect immediately. Downgrades take effect at the next renewal. Cancelling keeps your plan active until the end of the paid period.
- Price changes. We may change prices for future billing periods with notice through the app store.
4. Acceptable use
You agree not to use the Service to break the law, to track shipments you have no legitimate interest in, to scrape or resell tracking data, to interfere with the Service or its providers, or to attempt to access other users' data.
5. Intellectual property
The Service, including its software, design and content, belongs to Freightly or its licensors. You receive a personal, non-transferable licence to use the app on your own devices. Carrier data remains the property of the respective carriers and data providers.
6. Disclaimer
The Service is provided "as is". Shipping information can be delayed, incomplete or wrong at the source. Do not rely on Freightly alone for decisions with legal, customs or financial consequences. To the fullest extent permitted by law we disclaim all warranties, express or implied.
7. Limitation of liability
To the fullest extent permitted by law, Freightly is not liable for indirect, incidental or consequential damages, or for any loss arising from inaccurate or delayed tracking data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.
8. Termination
You can delete your account at any time in Settings. We may suspend or terminate accounts that breach these terms. Sections 5 to 9 survive termination.
9. General
These terms are governed by the laws of the United States and the state in which Freightly is established, without regard to conflict-of-law rules. If any part of these terms is found unenforceable, the rest remains in effect. We may update these terms; continued use after an update means you accept the new terms.
Contact
Freightly, info@freightly.us