Support

We reply by email, usually within one business day.

Before you write

A shipment shows no data yet

Carriers publish updates on their own schedule, sometimes only once a day. A shipment usually fills in within hours of being added. If the carrier reports that it cannot track the reference, Freightly marks the shipment as untracked, returns the search to you and suggests trying the bill of lading or booking number.

A reference is rejected as invalid

Container numbers have four letters and seven digits, and the last digit is a check digit. Air waybills have a three-digit airline prefix and eight digits. Compare the number with your document, or scan the document with the camera.

A house bill or house air waybill

References issued by a forwarder are not tracked by carriers. Ask your forwarder for the master bill of lading, booking number, container number or master air waybill.

Notifications are not arriving

Check that notifications are allowed for Freightly in your device settings, then review your channels and event types in the app under Settings.

Subscription and billing

Plans are billed by Apple or Google. To change, cancel or request a refund, use your App Store or Google Play subscription settings. If your plan does not show in the app after a purchase, sign out and back in, or use Restore purchases in Settings.

Deleting your account

Open Settings in the app and choose Delete account, or see how to request deletion by email.